Return Policy 2020

RETURNS

Our returns policy is 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as butter and fresh truffles cannot be returned. Additional non-returnable items: Gift cards. 

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back without contacting our Customer Service department at 1-888-444-9971. 

There are certain situations where only partial refunds are granted (if applicable) 

REFUNDS (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

LATE OR MISSING REFUNDS (if applicable) 
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customer@sabatinostore.com. 

SALE ITEMS (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

EXCHANGES (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customer@sabatinostore.com. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

SABATINO NORTH AMERICA
[Re: Privacy Compliance Officer]
135 Front Avenue
West Haven, CT 06516
customer@sabatinostore.com